Customer Service


Earn customer for life

Get Dynamics 365 for customer service, an improvised interface for customer interaction. Dynamics 365 for customer service enables organizations to engage customers, empower agents, and find a new way to add value to the new service economy.

Built-in intelligence, actionable insights facilitate your organization to provide proactive, and predictive care.

Multi-channel and Multi-device customer engagement

Microsoft Dynamics 365 for customer service brings you to an intelligent customer support experiences. Easily find answers through self-service, community or social channels. With Dynamics 365 for customer service, you deliver end-to-end omni-channel customer service. 

Deliver fast service and support

Artificial intelligence empowers agents to be more productive, and avoid escalations. Better engage the customer with machine learning driven recommendations. Anticipate needs and personalize every interaction by a complete view of customer’s journey.

Quick learning from every interaction

Direct survey feedback, discussion forums, and social listening improve service experience. Turning insights into action you get targeted analysis of contact center operations.

Invest with confidence

Rely and trust on Microsoft Dynamics 365 cloud platform to reduce cost, and complexity of operating a global infrastructure. Microsoft’s reliable data centers safeguard your data on the always-on world of cloud, big data, mobile, and social.

Innovative modern platform

Using Dynamics 365 for customer service, it is easy to build and deploy web, and mobile applications. Deep insights provided by artificial intelligence guide your team to the right business outcomes.


Dynamics 365 for Customer Service


per user/month

Customer Engagement Plan

Includes Customer Service, Field Service, Project Service Automation, and Sales


per user/month

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